At Aurélique, your satisfaction is our top priority. We are committed to providing you with high-quality products and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Return Policy
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Eligibility for Returns:
You may return a product within 7 days of receiving your order, provided that:- The item is unused, unopened, and in its original packaging.
- The product is in a resalable condition with all original tags, seals, and accessories.
- The item is not part of our non-returnable items list (see below).
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Non-Returnable Items Include:
- Opened or used products.
- Personal care items such as skin creams, cosmetics, and hygiene products due to safety and hygiene reasons.
- Gift cards or promotional items.
- Items marked as Final Sale or Non-Returnable.
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How to Initiate a Return:
- Email us at returns@aurelique.com within 7 days of receiving your order.
- Include your order number, the product you wish to return, and the reason for the return.
- Once approved, we will share the return shipping instructions.
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Return Shipping:
- The customer is responsible for return shipping costs unless the product was damaged or incorrect.
- We recommend using a trackable courier service to ensure safe return.
Refund Policy
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Refund Processing:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. -
If approved, your refund will be processed within 5-7 business days and will be credited to your original method of payment.
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Partial Refunds:
In certain cases, partial refunds may be granted if:- The returned item is not in its original condition (damaged or missing parts not due to our error).
- The return request is made beyond the 7-day return window but approved at our discretion.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery at support@aurelique.com with photos of the product and packaging.
- We will offer a replacement or a full refund (including return shipping costs) depending on the situation.
Cancellations
Orders can be canceled within 12 hours of placing them, as long as they have not been processed or shipped. Please email support@aurelique.com immediately to request cancellation.
Need Help?
For any questions regarding your return or refund, feel free to contact our support team at:
📧 support@aurelique.com
📞 +91-9876543210